Universal Service?

Telecommunications Policy In Australia and People with Disabilities

By Michael J Bourk

Edited by Tom Worthington.


  1. Introduction
  2. The Policy Formulation Process
  3. Context for Policy Analysis
  4. Discussing Disability
  5. Legislative Overview
  6. Deregulation of the Telecom Monopoly
  7. The Politics of Terminology
  8. Telecom and Disability Policy Prior to TACC
  9. The Telstra Consultative Councils
  10. The Teletypewriter Issue
  11. Complaint Against Telecom
  12. Review of The Standard Telephone Service
  13. Applying a Further Theoretical Context to the Policy Arena
  14. Conclusion
  15. List of References
  16. Appendix A: Methodology
  17. Appendix B: Discrimination and Internet
  18. Endnotes

Cataloguing in Publication

National Library of Australia cataloguing in publication (first edition 8 June 2000):

Bourk, Michael J.
Universal Service? : telecommunications policy in Australia and people with disabilities

Includes index.
ISBN 0 646 39159 3.

1. Handicapped - Services for - Australia. 2. Telecommunication policy - Australia. 3. Social perception - Australia. 4. Communication devices for the disabled - Australia. I. Worthington, Tom, 1957- . II. Title. III. Telecommunications policy in Australia and people with disabilities.


Current edition: Universal Service? Telecommunications Policy and People with Disabilities, February 2001 Electronic and Paperback Edition (6x9)

1stBooks Library
2511 West Third Street
Bloomington, IN 47404 USA

ISBN: 0-75961-424-5

Frequently Asked Questions

  1. What is the book about? This work analyses the development of telecommunications universal service in relation to people with disabilities and national policy making in Australia from 1975 to the end of 1997. This is done to gain an understanding of how different political, scientific and social contexts have influenced policy. Changing technological, economic and legislative environments, have created favourable conditions for either charity or ‘rights’ models of disability, and have dominated related policy arenas at various times.
  2. Why Not Publish On-line? The content of the book is available free on-line, as well as on paper.
  3. How Did You Write a Book in Two Months? The book was adapted from Michael J Bourk's Master's thesis by Tom Worthington.
  4. Can I use the Book in My Course?: Yes, you may use the electronic on-line version for personal and non-profit purposes. Commercial for-profit course providers will need to discuss the payment of royalties.
  5. It is on-line, so What Stops ME Selling Copies?: The material is protected under international copyright law and unauthorised use will be prosecuted.

Further Information

Copyright © Michael J Bourk & Tom Worthington 2000.